1. Returns Overview

At Avoir Avoir, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return process within [insert return window, e.g., 30 days] of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and undamaged.
• The item must be in its original packaging, including tags and labels.
• Proof of purchase (receipt or order confirmation) must be provided.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Items marked as final sale
• Personalized or customized products

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert email or phone number] to request a return authorization.
2. Pack Your Item: Securely package the item you wish to return, including all original packaging, tags, and accessories.
3. Ship Your Return: Use a trackable shipping method to send the item back to us at the address provided by our customer service team. Please note that you are responsible for the return shipping costs, unless the item is defective or incorrect.

5. Refund Process

Once we receive your returned item and confirm that it meets our return policy conditions, we will process your refund:

• Refunds will be issued to the original payment method used during the purchase.
• Please allow [insert time frame, e.g., 5-10 business days] for the refund to reflect in your account.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert time frame, e.g., 7 days] of receiving your order. We will provide instructions on how to return the item for a replacement or refund.

8. Contact Us

If you have any questions or need assistance with the return process, please contact us:

Email: example@gmail.com
Phone: 123 456 7891
Address: abc street cd city 12345